Java Developer with GraphQL

Java Developer with GraphQL
Location: Las Vegas NV
Duration: Contract
Application Development & Engineering Excellence

• Design, develop, and enhance enterprise applications using Java, J2EE, Spring Boot, Spring MVC, Spring Data, and REST APIs.
• Implement scalable backend services with strong focus on performance, reliability, modularity, and reusable components.
• Write clean, optimized, testable code with strong adherence to coding standards, secure coding practices, and enterprise guidance.

Azure Cloud Engineering & Platform Integration

• Develop and deploy cloud-native services using Azure App Services, Azure Functions, AKS, Azure API Management, Azure Storage, Key Vault, Service Bus, Event Hub, and Azure DevOps CI/CD pipelines.
• Optimize microservices for cloud scalability, resiliency, failover, monitoring, and cost efficiency.
• Implement infrastructure-as-code and environment automation using ARM/Bicep/Terraform as applicable.
• Troubleshoot and resolve production issues across distributed cloud components and integration.

GQL (GraphQL) Platform Support & API Enablement

• Maintain, support, and optimize the GraphQL gateway/platform, ensuring schema compatibility, versioning discipline, and resolver performance.
• Collaborate with product teams to onboard new APIs, ensuring proper governance, schema design, and endpoint documentation.
• Monitor query performance, enforce security policies, and manage API rate limits and caching strategies.
• Support cross-platform integrations (web, mobile, microservices) consuming the GraphQL layer.

Production Support, Incident Management & Platform Stability

• Provide Level-3 engineering support for critical applications and platform components.
• Analyze logs, metrics, and distributed traces using Azure Monitor, App Insights, Splunk, or other APM tools.
• Lead root-cause analysis (RCA) for production issues, ensuring clear documentation and permanent fixes.
• Implement observability, alerts, dashboards, and proactive automation to prevent service degradation.

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAA¢A€ATMs defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersA¢A€ATM and clientsA¢A€ATM business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAA¢A€ATMs

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance
Mandatory Skills: Java-J2EE .
Experience: 5-8 Years .
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.