Sr. Systems Engineer (Imprivata SSO)

Job Summary:
Information Technology is looking for a highly skilled Senior Systems
Engineer with 6+ years of experience to provide operational support and
technical expertise. The role requires hands on experience in implementing
and managing Imprivata SSO, Duo MFA, and related systems in healthcare
environments. The engineer will be responsible for optimizing and ensuring
the smooth operation of critical systems, driving efficiency, and supporting
integration across essential tools. Expertise in security best practices and
system performance is essential, with familiarity in OKTH implementation
being a plus. This position requires a senior-level engineer capable of
managing complex systems and collaborating across teams. The ideal
candidate will contribute to the effective deployment and maintenance of
technical solutions in healthcare settings.

Responsibilities

Imprivata SSO Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Install software from Symantec.
• Test workflows and policies.
• Manage Active Directory (AD) Groups.
• Use the Imprivata Admin Console.
• Sync with AD.
• Manage users and computers.
• Apply user and computer policies.
• Manage stored user credentials.
• Generate reports for crossed accounts.
• Prepare for upgrades by ensuring computers are within
supported versions.
• Knowledge of Type I, Type 2, Type 3 machines (Private or MUD,
Autologons, Citrix Servers).
• Manage client-side registry settings.
Horizon VDI:
• Perform daily checks and remove stuck sessions.
• Add/remove/change printers.
• Provide general 3rd level support for TOC and Endpoint Support
Services.
• Resolve common issues such as profile failures, thin client
reboot/rebuild, and O365 credential issues.

WorkspaceOne:
• Assign iOS applications.
• Refresh iOS profiles.
• Perform iOS OS updates on demand for specific use cases.
• Manage device OG moves and retirements.
• Assign new device initial lifecycle profiles.
• Support BYOD device enrollment tokens.
• Provide general 3rd level support for TOC and Endpoint Support Services.

Duo MFA Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Test workflows and policies.
• Manage AD Groups.
• Support iOS and Android configuration and troubleshooting.
• Manage settings, add/remove/update apps.
• Perform Duo Admin Console duties.
• Assign tokens.
• Sync with AD.
• Generate reports.
• Communicate with customers.
• Enforce security projects to remove phone call back method and SMS.

Endpoint Management/Operational Support:
• Manage and triage incoming tickets and requests.
• Deploy software packages to endpoints.
• Run reports in the Symantec console.

Required Technical Experience
• Epic Application integration experience
• Technical Project Management experience
• Subject Matter Expert with a minimum of 2 Years experience managing /deploying Imprivata Single Sign On in an enterprise organization of 5,000 users or more.
• Subject Matter Expert with a minimum of 2 Years experience managing and deploying Duo Multifactor Authentication in an enterprise organization of 5,000 users or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 1 Years experience managing and deploying VDI in an enterprise organization of 5,000 endpoints or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 5 Years experience endpoint
management/operational support in an enterprise organization of 5,000 endpoints or more.
• 2 years' experience using Active Directory Users and Computers.
• Experience working in health care organization with HIPAA regulations.
• Must have excellent written and communication skills with experience working with staff at all levels.

Required Skills : Embedded Software Integration

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No