Senior Specialist - Software Engineering

Salesforce Developer specializing in Service Cloud and Auto Cloud will be responsible for designing developing and implementing customized solutions within the Salesforce platform

Key Responsibilities
• Develop custom applications and solutions using Apex Visualforce and Lightning components
• Create and maintain custom objects fields formulas validation rules workflows and process automation
• Implement and manage Service Cloud features such as Case Management Knowledge Base and OmniChannel
• Integrate Salesforce with other systems using RESTSOAP APIs middleware and data migration tools
• Ensure seamless data flow and synchronization between Salesforce and external systems
• Customize and configure Service Cloud and Auto Cloud to align with business processes and requirements
• Develop and maintain Lightning components and Lightning Web Components LWC to enhance user interfaces and experiences
• Own the technical aspects of product features driving them through all cycles of the SDLC
• Create and maintain technical documentation including system requirements specifications SRS technical design specifications architecture documents flowcharts and deployment plans
• Ensure that different systems and applications integrate seamlessly by working closely with vendors and internal teams
• Ensure compliance with data privacy regulations and implement security measures to protect customer data in alignment with data governance policies

What will this person be working on

SaaS Platform

Salesforce Service Cloud

Auto Cloud

Marketing Cloud

Position Success Criteria Desired WANTS

Proven experience as a Salesforce Developer with a focus on Service Cloud and Auto Cloud

Strong proficiency in Apex Visualforce Lightning components and Lightning Web Components LWC

Knowledge of Salesforce integration tools and techniques RESTSOAP APIs middleware

Excellent problem-solving and analytical skills

Ability to work independently and as part of a team

Salesforce certifications eg Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer1 are a plus