Software Engineer

Software Engineer

Dynamic work schedule - This is 5 days on site a month in the same week then the remainder of the month is working from home. If your candidate is not open to this please tell them they will not be considered. Fidelity determines the week they are working onsite, not the candidate.

Location - Merrimack, NH, WLK as a backup option

Must have:

• Geneysys, Nuance, NICE, IVR, any pipeline experience
• Programming and database experience (ansible, Java, Python, scripting languages) - Flexible on specific programming languages and databases
• Experience with building pipelines (CI/CD)

Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The expertise you have and the skills you bring:

• Bachelor’s degree in Computer Science or equivalent
• 8+ years hands-on experience as a software engineer
• Demonstrated experience as engineer responsible designing, developing, testing, supporting, and fixing the Contact Center/Genesys and telephony products.
• Working knowledge of Genesys suite of products – SIP, Administrator, Management & Conf, Work Force Management, Reporting
• Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services
• Experience with CI/CD pipelines and applying uDeploy and/or Ansible
• Proficiency managing, configuring and tuning Linux operating systems
• Understanding of modern data architecture principals and patterns
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Familiarity with Docker and container-based development and deployment practices will be a plus
• Working with Event Driven Architecture -- Kafka, Webhooks
• Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
• Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
• Ability to trouble-shoot complex data issues across the e2e technology stack
• Either hands-on AWS experience or demonstrated desire to build cloud experience (e.g.