Data Analyst

Data Analyst

Job Location/Client Location (with City & State): Greensboro, NC

Is Remote working on option: No Hybrid and No remote

Mandatory Skills OR Primary Skill: Data Analyst

Description: Data Analyst Quality Customer Satisfaction

Are you an experienced data analyst that has a passion and strong desire to utilize data to identify and drive decisions related to Quality of Volvo trucks? Who We Are If you want to be a part of an exciting Quality and Customer Satisfaction (Q&CS) team where you can drive and impact the quality of Volvo Trucks Brand, come join us! You will be engaged within the advanced analytics and machine learning initiatives focused on emerging issue detection, problem definition and resolution support within our team. This is done in parallel with other data and product quality leaders located across our sites Q&CS’s is part of Volvo Group Truck Technology Team. Our team’s mission is to ensure the product quality performance for the complete product line through investigating and prioritizing market product quality issues. Our data team secures the voice of the customer in the problem-solving processes through clear and concise data storytelling. This role supports achieving product quality goals and metrics that directly pertain to customer satisfaction. In this position you will use fundamental analytics approaches as well as advanced analytics techniques to accelerate field quality issue solving process. This process includes conventional, electric and fuel cell powertrains in our Trucks and Coaches. Volvo is a global organization. This position involves collaboration with sites located in Sweden, France, Brazil and US locations.

What You Will be Doing

You will be part of the Q&CS product quality Bangalore organization. Your creative thinking and problem-solving skills will contribute to identifying and solving complex quality challenges through the areas of data mining and optimization. You will be actively working with quality issue management and ways to increase Uptime for our customers. QCS Data Analyst will be responsible for: All steps of an analytics assignment ranging from fundamental to advanced statistical techniques, in the areas of data & business value exploration, data structuring, modelling, problem solving & recommendation within the Quality team. You will develop & implement methodologies to assist Product Quality Leaders in emerging issue detection, forecasting & predicting quality & uptime performance. Working with various data sources but not limited to warranty, logged vehicle, customer data, manufacturing data, high resolution truck data. You will be able to deliver all steps independently but also establish a network working closely with colleagues in Europe, India & Brazil on various initiatives.